Your orders will be delivered to cargo within 3 business days (Monday-Friday) after bank approval is received. Depending on the distance of the delivery address, the cargo company will deliver your order to you within 1-3 days. Delivery time can be extended in urgent cases.

Delivery times of special production products vary according to the manufacturing time. Delivery information and delivery times of such products are specified on the product pages.

In case of a mishap caused by us, you will be notified based on your membership information. Therefore, it is important that your membership information is complete and correct. Delivery is not made on holidays and holidays.

All of the products you have selected will be delivered to you with the guarantee of Sedef Cengiz Ltd. Şti. by the cargo companies we have contracted with.

The products you have purchased will be notified to you with a confirmation e-mail. If any of the products you have selected is not available in stock, an e-mail will be sent to you and you will be notified of the date when the product will first enter the stocks.

www.sedefcengiz.com is an online shopping website. It allows multiple users to shop at the same time. In rare cases, the consumer buys the same product and the product is out of stock;

If the product you have paid for over the internet is out of stock, there is a waiting period of at least 4 (four) and at most 30 (thirty) days. If the product cannot be given to the consumer between these dates, the payment will be refunded to the consumer.